FAQ

We start with a call to understand your goals. Then we go through briefing, moodboarding, design, and development. Every stage includes feedback rounds. You always know what’s next — no guessing.

We’ll guide you through every step, but you won’t have to micromanage. You’ll get clear timelines, check-ins, and review points. If you’re busy — we keep moving and loop you in when needed.

Yes, within reason. Early stages are more flexible — design and content can evolve. Later phases (like development) are more fixed. We’ll flag anything that might affect scope or budget.

We set realistic deadlines and stick to them. You’ll get a clear timeline upfront. If we ever see a risk of delay, you’ll hear it from us first — not the day before launch.

Both. Some clients hire us for one project — others keep us on retainer for monthly updates, design needs, or marketing support. We’re flexible either way.

No problem. We’re happy to collaborate with your existing team — just let us know early so we can divide roles clearly and avoid double work.

We use email and Slack for day-to-day updates, and Zoom for regular check-ins. You'll always know who to contact and what’s happening next — no chasing required.

We typically reply within 24 hours on business days. For active clients, most questions get a reply the same day. We’re fast — but never rushed.

You’ll have one main point of contact who knows your project inside out — no support tickets or endless threads. Behind them is the full team: designers, developers, strategists.

We offer 3 months of post-launch support by default — bug fixes, small tweaks, and questions included. After that, you can book ongoing support or one-off help as needed.

Yes. If we’re building your website, we’ll walk your team through how to update content, publish pages, and handle the basics. Custom guides or videos? Also possible.

We don’t disappear after launch. Many clients come back months later — for updates, changes, or new projects. Just shoot us a message. We’ll pick up right where we left off.

Mostly WordPress and Webflow — flexible, scalable, and easy to manage. For custom needs, we use headless CMS or build from scratch.

Design is always custom. We start from your goals, not someone else’s layout. Every pixel has a reason.

We set up Google Analytics 4, Tag Manager, and basic dashboards. Need advanced tracking or heatmaps? We’ve got tools for that too.

We use tools like Ahrefs, Screaming Frog, and Google Search Console to handle audits, keyword strategy, and on-page optimization.

Mostly Figma — it’s clean, collaborative, and made for the web. For branding and print — Adobe Illustrator and InDesign.

Yes. From CRMs and booking systems to email tools and payment gateways — if it has an API, we can connect it.